Assister webinars
CMS hosts webinars for assisters that offer updates, tips, summaries of specific policies, and information about outreach and enrollment initiatives. The webinar invitation is sent out via email and a recording of the webinar is posted online. To sign up for the CMS Weekly Assister Webinar invitations, please send a request to the Assister Listserv inbox (ASSISTERLISTSERV@cms.hhs.gov) and write “Add to listserv” in the subject line. Please include the email address that you would like to add to the listserv in the body of your email.
Content in the Assister Newsletters and webinars is relevant to your work if you are a Navigator, non-Navigator assistance personnel (“in-person assister”), or certified application counselor (collectively, an assister) in a state with a Federally-facilitated Marketplace or State Partnership Marketplace. Please note that the information presented in the Assister Webinars is informal, technical assistance for assisters and is not intended as official CMS guidance. Webinar content reflects policy and operations at the date of publication, and generally has not been updated to reflect any changes subsequent to the date of publication. Assisters should continue to refer to the applicable statutes and regulations, and to formal CMS guidance, for complete and current information about the requirements that apply to their work.
8/5/16 Assister Webinar
Topics include:
- Marketplace Updates; Medicaid/CHIP Periodic Data Matching (Medicaid/CHIP PDM)
- Video and Audio Slideshow Presentation
- Written Transcript
7/22/16 Assister Webinar
Topics include:
- Marketplace Updates; Outreach & Enrollment Practices: Engaging the Homeless Population
- Video and Audio Slideshow Presentation
- Written Transcript
7/8/16 Assister Webinar
Topics include:
- Marketplace Updates; Tips and Resources to Help Enroll People Living with HIV in Health Insurance; New Medicaid Guidance, Definitions, and Questions & Answers on Justice-Involved Consumers Transitioning from Incarceration to their Communities
- Video and Audio Slideshow Presentation
- Written Transcript
7/6/16 Assister Webinar
Topics include:
6/15/16 Assister Webinar
Topics include:
- Marketplace Updates; Special Enrollment Period (SEP) Verification
- Video and Audio Slideshow Presentation
- Written Transcript
6/10/16 Assister Webinar
Topics include:
- Reaching and Assisting Lesbian, Gay, Bisexual, and Transgender Communities
- Video and Audio Slideshow Presentation
- Written Transcript
5/25/16 Assister Webinar
Topics include:
- Marketplace Updates; Special Enrollment Period (SEP) Overview for Assisters; The Issuer Rate Review Process
- Video and Audio Slideshow Presentation
- Written Transcript
5/13/16 Assister Webinar
Topics include:
- Marketplace Updates; IRS Data Recheck of Failure to File and Reconcile 2014 APTC Population; Periodic Data Matching Overview and Updates
- Video and Audio Slideshow Presentation
- Written Transcript
4/29/16 Assister Webinar
Topics include:
- Marketplace Updates; Medicaid Coverage Gap Special Enrollment Period Overview; From Coverage to Care: Helping the Newly Insured Connect to Care; Complex Cases: Assisting Victims of Domestic Violence
- Video and Audio Slideshow Presentation
- Written Transcript
4/15/16 Assister Webinar
Topics include:
- Marketplace Updates; Internal Claims and Appeals and the External Review Processes Overview; Consumer Options to Cancel or Terminate Plans and Report Changes
- Video and Audio Slideshow Presentation
- Written Transcript
4/1/16 Assister Webinar
Topics include:
- Marketplace Updates; Healthcare-related Tax Provisions affecting Individuals and Families; Complex Case: Evaluating Employer-Sponsored Coverage
- Video and Audio Slideshow Presentation
- Written Transcript
3/18/16 Assister Webinar
Topics include:
- Marketplace Updates; Tax Season Updates; Overview of the Final Notice of Benefit and Payment Parameters for 2017; Complex Case – Avoiding Gaps in Coverage: Transitioning from a Marketplace Plan to Other Health Coverage
- Video and Audio Slideshow Presentation
- Written Transcript
3/4/16 Assister Webinar
Topics include:
- Marketplace Updates; Assister Approaches to Helping Consumers During Tax Season; Exemptions Explainers
- Video and Audio Slideshow Presentation
- Written Transcript
2/19/16 Assister Webinar
Topics include:
- Marketplace Updates; Understanding Marketplace Eligibility Appeals
- Video and Audio Slideshow Presentation
- Written Transcript
2/5/16 Assister Webinar
Topics include:
- Marketplace Updates; Open Enrollment and Beyond: The Role of Assisters in the Federally-facilitated Marketplaces (FFMs) After Open Enrollment; Obtaining Consumer Authorization and Handling Consumers’ Personally Identifiable Information (PII) in the Federally-facilitated Marketplace (FFM)
- Video and Audio Slideshow Presentation
- Written Transcript
1/29/16 Assister Webinar
Topics include:
- Marketplace Updates; Taxes and the Health Insurance Marketplace – Overview for Marketplace Assisters; Individual Shared Responsibility Fee Exemptions Overview
- Video and Audio Slideshow Presentation
- Written Transcript
1/8/16 Assister Webinar
Topics include:
- Marketplace Updates; Health Insurance Enrollment: Assisting Consumers with Behavioral Health Conditions (in collaboration with SAMHSA); Complex Case: Helping Consumers Resolve Data Matching Issues (DMIs)
- Video and Audio Slideshow Presentation
- Written Transcript
12/18/15 Assister Webinar
Topics include:
- Marketplace Updates (including 2015 Tax Season Kickoff ); Modified Adjusted Gross Income (MAGI) 101; Update to FFM Functionality for Immigrants with Incomes Under 100% FPL ; Tips to Resolve Outstanding Data Matching Issues (Inconsistencies)
- Video and Audio Slideshow Presentation
- Written Transcript
12/4/15 Assister Webinar
Topics include:
- Marketplace Updates; Previewing Plans & Prices on HealthCare.gov; Application Spotlight: Income; Understanding the Health Coverage Needs of People with Disabilities
- Video and Audio Slideshow Presentation
- Written Transcript
11/20/15 Assister Webinar
Topics include:
- Marketplace Updates; Overview of Immigrant Eligibility Policies and Application Processes for Health Insurance Affordability Programs; Eligibility for Non-Citizens in Medicaid and CHIP
- Video and Audio Slideshow Presentation
- Written Transcript