From Coverage to Care
From Coverage to Care (C2C) is an initiative, developed by the Centers for Medicare & Medicaid Services, to help you understand your health coverage and connect to primary care and the preventive services that are right for you, so you can live a long and healthy life.
We understand health insurance can be a bit overwhelming and confusing at first. However, there are many ways you can make the most of it.
Ways to make the most of your
health coverage
1. Confirm Your Coverage
- Be sure your enrollment is complete. Contact your health plan and/or state Medicaid office.
- Pay your premium if you have one, so you can use your health coverage when you need it.
2. Know Where to Go for Answers
- Contact your health plan to see what services are covered, and what your costs will be.
- Read the Roadmap to Better Care and a Healthier You (PDF, 983KB) to learn about key health insurance terms, like coinsurance, and deductible.
3. Find a Provider
- Select a health care provider in your network who will work with you to get your recommended health screenings.
- Remember you might pay more if you see a provider who is out-of-network.
4. Make an Appointment
- Confirm your provider accepts your coverage.
- Talk to your provider about preventive services.
- Ask questions about your concerns and what you can do to stay healthy.
5. Fill Your Prescriptions
- Fill any prescriptions you need.
- Some drugs cost more than others. Ask in advance how much your prescription costs and if there is a more affordable option.
Resources for You and Your Family
C2C has resources and videos available in multiple languages that will help you on your journey from coverage to care.
Resources
This roadmap explains what health coverage is and how to use it to get primary care and preventive services so that you and your family live long, healthy lives.
This checklist is a quick reference on how to make the most of your health coverage.
This tool is an example of what your insurance card may look like, and highlights important pieces of information.
This tool is an overview of the total charges for your visit and how much you and your health plan will have to pay.
This chart is a quick reference to compare what to expect from a primary care provider versus the emergency department.
For additional resources, please see C2C Resources
& Tools.
Videos
Watch, download or share the videos to help you on your journey from coverage to care. Videos are also available in Spanish.
Chapter 1 – My New Health Plan Chapter 2 – Understand the Plan Chapter 3 – Words to Know Chapter 4 – Where to go for Care Chapter 5 – Finding a Provider Chapter 6 – Making an Appointment Chapter 7 – Almost Ready Chapter 8 – My First Visit Chapter 9 – Like or Dislike Chapter 10 – The Day After Chapter 11 – The Final WordGet Involved in C2C
There are many ways that you can get involved! Order and share the free C2C resources to support consumers as they navigate their coverage.
Download Partner ToolkitWays to Collaborate
Become a Partner
Your support is vital to help new enrollees and other patients make the most of their coverage and access preventive services to support their health goals. Getting involved is simple. If you have any questions email us at coveragetocare@cms.hhs.gov.
Share the Tools
Whether you represent an organization or are an individual community advocate, you can be part of an important effort to improve the health of our nation. We encourage you to share C2C resources in churches, clinics, health systems, and in your community settings.
Order printed copies and have them shipped at no cost to your organization directly to you. Many materials are available in English, Arabic, Chinese, Haitian Creole/Kreyòl, Korean, Russian, Spanish, Tribal, and Vietnamese.
This checklist is a quick reference on how to make the most of your health coverage.
This roadmap explains what health coverage is and how to use it to get the primary care and preventive services, so that you and your family live long, healthy lives.
This file allows you to create your own custom version of the roadmap. It includes fillable fields where you can add information your community might find helpful.
Spread the Word
You can help share C2C information and resources with others in your network:
- Post a blurb in your newsletter about C2C and its resources
- Publish an article on your blog
- Share on social media the C2C resources using the sample Facebook posts, tweets, and graphics, and the hashtag #CoveragetoCare
- Use the web badge to direct people to http://go.cms.gov/c2c
- Include direct links on your website to the C2C resources and public service announcements
Add to the Momentum
Plan an event: Here are some event ideas to help your community go from coverage to care.
- Work with local hospitals, clinics, and health centers to add a C2C presentation to their roster of community education classes, and to include C2C materials as part of their community health fairs. Consider hosting an Awards Breakfast to recognize patients who have done an exceptional job managing their health coverage.
- Collaborate with community centers to incorporate a C2C presentation into their current activities or as a special event. Work with the person who coordinates the education classes or group meetings at your local clinic, adult education institution, civic club, or YMCA.
- Engage your local church or place of worship to share materials and an educational session.
- Host an educational Web conference featuring C2C resources and products. Develop a session for a meeting or conference and consider using the C2C presentation. (PPT, 5MB)
- Host a workshop to help people understand how to make the most of their health coverage.
- Hold a “Meet Your Provider” open house. Use C2C materials to talk with patients about how to prepare for their visit and what questions to ask.
- Send us stories or videos of how your organization uses C2C resources to coveragetocare@cms.hhs.gov.
C2C Community Presentation
Consider using community presentation materials to help people learn about the C2C initiative and how to make the most their coverage.
- Page last Modified: 05/4/2016 9:51 AM
- Help with File Formats and Plug-Ins
